Account Manager
Are you an Account Manager who thrives in cultivating client relationships and driving strategic initiatives? Do you always strive for the highest quality in service delivery? And aren't you deterred by the challenges of managing client portfolios, ensuring customer satisfaction, and coordinating with internal teams to meet targets? If you're adept at multitasking, problem-solving, and maintaining strong rapport with clients, then we are looking for you.
Working hours
40 hours
Start date
A.S.A.P.
Work experience
Medior/Senior
What you are going to do
You are the main point of contact for your client portfolio. You maintain these accounts and expand the portfolio. So, you follow up leads for new and existing clients and partners. HubSpot is our software for managing (new) contacts, lead statuses and agendas. With the help of HubSpot, both the management and the marketing teams make data-driven strategic decisions. In collaboration with the marketing team, you will optimise the marketing and sales funnel and ensure maximum lead generation and quality. Customer satisfaction is key, as it provides opportunities for growth for both the client and ScreenCom.
Main responsibilities:
- Independently contacting customers and partners, mainly by phone and email.
- Develop and maintain strong relationships with customers; you are/become a trusted advisor.
- Keeping customers/partners informed about new products and services.
- Giving (Online) software demos and training.
- Own commercial negotiations and contract activities.
- Stimulate revenue growth through upsell and cross-sell.
- Independently making quotations and following them up in the sales funnel.
- Identify and address any customer concerns to ensure high customer retention.
- Collect and analyze data to formulate account growth strategies with the (marketing) team for multiple regions and partners.
- Collaborate with the entire team by actively sharing account feedback to continuously improve our product.
- Continuously develop own knowledge of our products and services.
- Independently manage your own agenda.
What we ask
Working at ScreenCom means committing yourself to a reliable and innovative digital signage partner for our worldwide clients. For you, this means that you have an affinity with digital signage software and an interest in current developments in that field. In addition, you are dedicated to deliver in good cooperation the best quality possible, within the frame of time and budget. You also have:
- At least 3 years of experience in SaaS sales or account management.
- Working target-driven, for both ScreenCom and the partners.
- Stimulating revenue growth and having strong commercial insight for it.
- Being proactive; a self-starter with a track record of success.
- Ability to work in a fast-paced, dynamic environment.
- Able to manage multiple projects at once.
- Wanting to improve processes based on technical insight and communication skills.
- Good command of English (and possibly German) in both writing and speaking.
Who we are
ScreenCom is an international service provider in signage solutions for every type of business in different industries. Our enthusiastic team helps end customers and partners from all over the world with smart signage solutions, increasing their sales and achieving their goals. We work exclusively for Samsung and therefore have extensive and unique experience with Samsung software: MagicINFO. With MagicINFO add-ons and utilities developed in-house, we offer our customers extra added value in addition to this powerful signage solution. We help thousands of international MagicINFO users achieve more with their signage by providing online support resources such as YouTube tutorials, blogs, newsletters and online webinars. We all do this from our inspiring office in Stadskanaal or as “digital nomads” from the comfort of our home.
Contact
Are you interested in joining the team? Mail your motivational letter and CV to Kirstin Smid, kirstin@screencom.eu
Apply TODAY!
Frequently Asked Questions
Yes, you may work from home or from anywhere you want. But we do encourage you to come and work at the office every now and then to keep up team moral and have a laugh together.
We mostly ask for at least affinity with signage solutions. That bring more joy in your daily work.